We know return happens.
MamaMboga is committed to 100% customer satisfaction. If you are unsatisfied with the quality or freshness of the product, return the product at the time of delivery. As our product are perishable in nature so at the time of delivery you can check the goods and if you are not satisfied with our goods you can return it on the same time. Once the delivery person has gone after delivering the goods, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds of payment will be done only through Mamamboga customer wallet and can only be used to order in Mamamboga.
We only replace items if they are defective or damaged. Please notify us at the time of delivery if you need an exchange for the same products by calling us on helpline number +255 717 686 155 or send us an email at [email protected] . We will send you the replacement of that product on our next delivery to your area.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
You can cancel your order anytime up to the cut off time, that is by 2200 Hours on that day order placed on MamaMboga.co.tz In such cases we will refund any payments already made by you for the order. Refunds of payment will be done only through Mamamboga customer wallet and can only be used to order in Mamamboga.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the websites, we at our sole discretion could cancel such orders. We will maintain a list of all fraudulent transactions and customers and reserve the right deny access to them or cancel any orders placed by them.